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Careers

The people here at Sita don’t just create travel products — they create moments that last a lifetime. It’s the diversity of these people and their passion for the destination that inspires everything we do. Join Sita, India’s most awarded travel company and explore the real world of travel.

Where do you see yourself at Sita?

Do the most
meaningful work of
your career

We’re Hiring

No. of position: 1
Nationality: Candidate must be a citizen of Nepal

Specific responsibility / day to day activities
  • Liaise with service department to ensure guest’s maximum satisfaction during their stay in Nepal.
  • Work to enhance the team efficiency through constant mentoring.
  • Work to increase profitability by negotiating and renegotiating with the vendors while offering best price to the client.
  • Ensure adherence to the turn-around time by team
  • Work closely to develop new product.
  • Support the management team with required sales/ market data.
  • Prepare various reports as per requirement.
  • Monitor day-to-day Quotes to ensure customer satisfaction and to meet targeted timelines.
  • Set up targets for the team.
  • Handle emergencies which may arise while the customer is on tour.
  • Ensure proper cost control within stipulated time line.
  • Maintain a close PR with all service providers.
  • Designing and costing of itineraries.
  • Whenever necessary, negotiate for better rates with hotels for specific movements.
Job Specifications
  • The candidate must be a graduate.
  • Preferably, 8 to 12 years of experience in operations and product development for inbound clients.
  • Excellent negotiation and purchasing skills.
  • Must have a knack for Competition analysis.
  • Must have industry knowledge along with geography knowledge.
  • Must have an understanding of different markets / sectors.
  • Must have excellent communication and PR skills.
  • Good decision making abilities.

No. of position: 1
Nationality: Candidate must be a citizen of Nepal

Job Description

Inviting application from vibrant and enthusiastic candidates for HR, Operations role based in Kathmandu. The candidate must be a graduate preferably post graduate with 3 to 6 years of experience in HR operations and Admin. He/she must be familiar with the labour law of land. A brief of the duties & responsibilities is as follows:

  • Responsible for employee lifecycle management encompassing entire gamut of HR Operations and Development activities.
  • Take charge of the Recruitment process including but not limited to sourcing, screening and shortlisting of profiles.
  • Act as the Nepal SPOC for HR Induction, Learning & Development initiatives, HR related systems and processes as well as for Admin related areas.
  • Ensure all manpower requirements are fulfilled as per expected timelines and process-compliance.
  • Provide HR & Admin support in conceptualising, driving and coordinating employee engagement initiatives at the unit.
  • Be the HR system lead, working with the external service provider and concerned stake-holders to ensure the system is usable for all employees, and updates/improvements are developed and implemented across Nepal, as required.
  • Manage operations / transactions in the company’s designed software/system.
  • Responsible for HR & Admin – Vendor Management – Identification of dependable, SLA driven, cost effective vendors for various services, maintaining details of alternate vendors, and vendor accounts.
  • Error-Free, accurate and timely coordination at all service levels, ensuring compliant and error-free inputs / data to stake-holders.
  • Ensure that high quality, accurate and insightful data is prepared and maintained, in consultation / coordination with HR-Gurgaon team, as per agreed timeframes / metrics / dashboards.
  • Deal with requests for information, and create adhoc reports for various stakeholders, as required.
  • Prepare & share monthly inputs for payroll processing, as per agreed timelines; and ensure accurate payroll processing.
  • Coordinate and ensure compliance of all statutory norms and regulations as per Law of Land; and share report accordingly.
  • Work closely with the Gurgaon HR Team in order to ensure implementation and standardisation of processes and policies across the Inbound division.
  • Responsible for HR related Quarterly and annual Audits.
  • Administering end to end responsibility of Office and Facilities Management.
  • Monitoring and maintaining office services, monitoring cost and control of assets.
  • Managing the vendors and observing their service and quality standard as per the organizational needs and parameters.
  • Managing MIS, verification and scrutiny of bills related to Admin Dept.
  • Act as SPOC and coordinate with respective stakeholders for all applicable Employee Insurances.

No. of position: 2
Nationality: Candidate must be a citizen of Nepal

Job Description

Inviting applications from vibrant and enthusiastic candidates for ‘Inbound Operations’ role based at Kathmandu. The candidate must be a post-graduate/ graduate with 2 – 4 years of relevant experience in the travel industry. He/she must have work experience in a similar role. A brief of the duties & responsibilities is as follows:

  • Prepare day-to-day Quotes/proposals to ensure customer satisfaction and to meet targeted timelines.
  • Actively engage in briefing and debriefing from the Country specialists for each tour.
  • Manage entire life cycle of events including accounting, documentation etc while the Clients are on tour.
  • Ensure proper cost control within stipulated time line.
  • Maintain a close PR with all service providers.
  • Well versed with designing of itineraries and costing.
  • Whenever necessary, negotiate for better rates with hotels for specific movements.
  • Give bookings to hotels / airlines / safaris.

No. of position: 1
Nationality: Candidate must be a citizen of Nepal

Job Description

Inviting applications for the profile of ‘Customer Service Executive’ in our logistics team in Kathmandu . The candidate must be a graduate with minimum 0 to 4 years’ experience in Guest Assistance/Airport Coordination or Customer service in the service/hospitality industry. He/she should have strong customer service orientation and proficiency in English language. A brief of the duties & responsibilities is as follows:

  • Interaction with Guests and briefing as per the briefing sheet, if required.
  • Facilitate all activities involved in the arrival and departure transfer of guests.
  • Responsible for strictly following the prescribed procedures (Class by Sita) & making the guest comfortable & their experience memorable.
  • Responsible for welcoming, escorting & assisting guests in arrival & departure transfer.
  • Assist the guest at the time of check in & check out at the hotel.
  • Brief the guest about complete tour itinerary (If required).
  • Reconfirm the flight, hotel, vehicle & all other details before transfer.
  • Entering data in the system and maintaining records, as required.
  • Assist the client in all possible ways in consultation with the file handler and branch in-charge.
  • Provide clients’ feedback to the operation teams.

No. of position: 1
Nationality: Candidate must be a citizen of Nepal

Job Description

Inviting applications for the role of ‘office assistant’ in our team in Kathmandu, Nepal. The candidate must have 0 to 1 years’ experience of working in office. He/she should be familiar with the banking processes. Should be able to speak, read and write in English:

  • Ensure the office premise is kept neat and clean by housekeeping staff.
  • Arrangement of admin logistics for meetings and trainings.
  • Responsible of daily local purchase.
  • To carry out banking processes for finance such as deposits, transfers and withdraws.
  • To handle telephone in absence of receptionist.

No. of position: 2
Nationality: Candidate must be a citizen of Nepal

Job Description

Inviting applications for ‘driver’ in our logistics team in Kathmandu Nepal. The candidate must have 3 years’ experience of driving different kinds of vehicles (including experience to locations outside valley. He/she should possess high sense of Customer Service orientation, should be able to speak, read and write in English. He/she must have knowledge of places of traveller’s interest and hotels in Nepal. A brief of the duties & responsibilities is as follows:

  • Provide transport services to the guests and visitors as per duty roster within and outside Kathmandu valley.
  • To ensure that the vehicle is neat & clean and also amenities are placed as per the Class by Sita guidelines.
  • Maintains accurate, up-to-date records on vehicle log book, vehicle maintenance, fuel consumption, incident reports, accident reports, vehicle condition reports and other as per Sita Nepal rules.
  • To assist the guests in all possible ways in consultation with the File Handling Executive and DO-Transport.
  • Ensure comfortable and pleasant drive to the guests in all situations.
  • To be updated with the traffic of city update and take route accordingly keeping in view the guests’ comfort.
Specific responsibility / day to day activities
  • Responsible for getting the best fares from airlines to help business units maximize their profits.
  • Provide necessary support to operations team for getting the waitlisted seats cleared.
  • Manage extension of time limit of the seats for adhoc groups.
  • Co-ordination with airlines for getting discounts for individual travel of the staff on official basis.
  • Ensure coordination with all business units to ensure smooth flow of information.
  • Circulate the rates to operations team on timely basis.
  • Coordinate with relevant stakeholders for update on rates.
  • Ensure productivity and satisfaction of ticketing team.
  • Develop “new products” in line with specific needs at the strategic and logistics level.
  • Ensure our brand is the preferred brand amongst vendors.
  • Ensure timely circulation of information to all employees regarding any new regulations from the airlines.
  • Undertake additional projects and responsibilities as assigned by superior from time to time.
Job Specifications
  • The incumbent must be a Post Graduate/ Graduate with 8-12 years of prior experience in a similar role.
  • Must have good interpersonal skills and PR skills with airlines.
  • Must have industry as well as geographical knowledge.
  • Must have a knack for Competition analysis and excellent negotiation, purchasing & sales skills.
  • Must have an orientation towards customer service.
  • Should have good negotiation, coordination and PR skills.
  • Must have good problem solving skills and decision making abilities.
Specific responsibility / day to day activities
  • Plan appropriate sales activities and travel in given market.
  • Maximize revenue generation and market penetration in the Leisure Sales segment from North America.
  • Develop and maintain relationships with supplier and client and the identification of emerging sources of business from the specified given market.
  • Coordinate with local representative and ensure effective communication with clients all the time.
  • Continue to maintain relationship through regular communication or visitation.
  • Identify potential areas that should be covered and be focused in approach.
  • Produce leads for the Leisure Sales segment by gaining visibility in assigned market.
  • Continuously develop product knowledge.
  • Attend Travel Marts/ Sales Missions to maximize sales and develop business.
  • Be active in Social media.
  • Develop marketing campaigns, presentations and collaterals, as required.
  • Attend appropriate industry functions and promotional events to promote sales.
  • Tracking competition and taking necessary counter measures.
  • Launching Product Campaigns specific to the market and marketing reqirements.
  • Maintaining CRM data.
  • Undertake additional projects and responsibilities as assigned by superior from time to time.
Job Specifications
  • The incumbent must be a Graduate with 7 – 12 yrs of experience in Sales.
  • Must have exceptional interpersonal skills and relationship management capabilities.
  • Must have industry as well as geographical knowledge.
  • Must have an orientation towards customer service.
  • Should have good negotiation, coordination and PR skills.
  • A knowledge of basic selling skills & product presentation skills is a must.
  • PG in Management (Sales & Marketing); Travel (Cultural) Journalism is preferred.
Specific responsibility / day to day activities
  • Manage schedules and calendars; arrange, coordinate, and schedule meetings; prepare meeting documents and assist in day-to-day operational work.
  • Compile data and prepare report and presentations.
  • Capture minutes of the meetings and take notes as and when required.
  • Provide administrative support by drafting of routine correspondences such as faxes, mails and letters.
  • Proof-read and edit documents to ensure proper spelling and grammar as well as compliance with company policy; recommend revisions as needed.
  • Meet & Greet visitors, as required.
  • Undertake additional responsibilities, as required.
Job Specifications
  • The candidate must be a graduate.
  • Preferably, around 5-10 years of experience in a related field.
  • Excellent English communication and writing skills.- Well versed with short hand and MS Office (Word, Excel, PowerPoint and Outlook).
  • Extrovert, open and pleasant personality with outstanding interpersonal skills.
  • A Diploma course in office assistance would be an added advantage.
  • Ability to multi-task in a fast-paced environment and driven commitment to meet deadlines.
  • A keen eye for detail, ability to maintain utmost level of confidentiality and a focused approach.
  • Prior experience in travel industry will be an added advantage.
Job Description

Inviting applications from vibrant and enthusiastic candidates for ‘Inbound Operations’ role based at Gurugram. The candidate must be a post-graduate/ graduate with 2 – 8 years of relevant experience in the travel industry. He/she must have work experience in a similar role. A brief of the duties & responsibilities is as follows:

  • Monitor day-to-day Quotes to ensure customer satisfaction and to meet targeted timelines.
  • Actively engage in briefing and debriefing from the Country specialists for each tour.
  • Manage entire life cycle of events including accounting, documentation etc while the Clients are on tour.
  • Ensure proper cost control within stipulated time line.
  • Maintain a close PR with all service providers.
  • Coordinate & follow up with: Respective foreign market manager, product and R&D team for preparing the product & brochures, suppliers and branches and/or service providers as required.
  • Well versed with designing of itineraries and costing.
  • Whenever necessary, negotiate for better rates with hotels for specific movements.
  • Give bookings to hotels/airlines/train/Safaris.
Job Description

Inviting applications for the profile of ‘Customer Service Executive’ in our Logistics vertical for New Delhi, Mumbai and Kolkata locations. The candidate must be a graduate with minimum 0 to 4 years’ experience in Guest Assistance / Airport Coordination or Customer service in the service / hospitality industry. Should have strong customer service orientation and proficiency in English language. A brief of the duties & responsibilities is as follows:

  • Interaction with Guests and briefing as per the briefing sheet, if required.
  • Facilitate all activities involved in the arrival and departure transfer of guests.
  • Responsible for strictly following the prescribed procedures (Class by Sita) & making the guest comfortable & their experience memorable.
  • Responsible for welcoming, escorting & assisting guests in arrival & departure transfer.
  • Assist the guest at the time of check in & check out at the hotel.
  • Brief the guest about complete tour itinerary (If required).
  • Reconfirm the flight, hotel, vehicle & all other details before transfer.
  • Entering data in the system and maintaining records, as required.
  • Assist the client in all possible ways in consultation with the file handler and branch in-charge.
  • Provide clients’ feedback to the operation teams.
Brief outline of the Roles & Responsibilities
  • Responsible for ensuring that the products and services meet the established standards of quality including reliability, usability and performance.
  • Assist in strengthening quality assurance policies and procedures.
  • Interpret, evaluate and implement quality assurance standards.
  • Devise sampling procedures and directions for recording and reporting quality data.
  • Plan, conduct, review and monitor testing and inspection of the current products and services.
  • Investigate customer complaints and non-conformance issues.
  • Collect and compile statistical quality data and analyse it to identify areas for improvement in the quality system.
  • Develop, recommend and monitor corrective and preventive actions.
  • Prepare reports to communicate outcomes of quality activities.
  • Assist in identifying training needs to meet quality standards.
  • Coordinate and support on-site audits conducted by external providers, if any.
  • Evaluate audit findings, implement appropriate corrective actions and document internal audits and other quality assurance activities.
  • Monitor risk management activities.
  • Assure on-going compliance with quality and industry regulatory requirements.
Eligibility Criteria
  • The candidate must be a graduate.
  • Certifications, including Quality Auditor, Quality Engineer, Quality Improvement Associate and Six Sigma are an added advantage.
  • Must have the ability to benchmark quality standards with the industry standards – knowledge of the industry is preferred.
  • Must have 8 –12 years of experience; travel industry experience would be an added advantage.
  • Good computer skills including Microsoft Office.
  • Knowledge of tools, concepts and methodologies of QA are an added advantage.
  • The candidate must possess good written and verbal communications skills, problem solving acumen, customer centric approach and attention to detail.
Job Description

Inviting applications for the profile of ‘Team Leader’ in our Admin team based out of Gurugram. The candidate must be a graduate with minimum 3 to 6 years of relevant experience. The incumbent must be proficient in handling MS office (Word, Excel and Power Point) along with good communication skills. Additionally, must have good negotiating skills with a knowledge of the vendors for the various administrative services. A brief of the duties & responsibilities is as follows:

  • Ensure proper coordination at all service levels.
  • Responsible for Vendor Management – Identification of dependable, SLA driven, cost effective vendors for various services, maintaining of roster for alternate vendors, and vendor accounts.
  • Administering end to end responsibility of Office and Facilities Management.
  • Monitoring and maintaining office services, monitoring cost and control of assets.
  • Managing the vendors and observing their service and quality standard as per the organisational needs and parameters.
  • Managing MIS, verification and scrutiny of bills related to Admin Dept.
  • Managing the vendors and observing their service and quality standard as per the organisational needs and parameters.
Job Description

Inviting applications from enthusiastic candidates with prior experience in a managerial capacity having handled Marketing activities. The role is based out of Gurugram. The candidate must be a post-graduate/ graduate in Travel and Tourism with 8 – 12 years of relevant experience in marketing domain. He/ She must have knowledge of tourism potential of India, Nepal, Sri Lanka and Bhutan along with excellent communication, negotiation and team handling skills. A brief of the duties & responsibilities is as follows:

  • Develop and implement a marketing plan for Sita working closely with Market heads / Sales to drive customer acquisition.
  • Work with the Market heads / Sales to understand customer segments; develop strategies,
    programs, and policies to drive business growth.
  • Assisting in the production of ongoing competitor analysis and reporting, with particular reference to benchmark analysis, trends — pricing, presentation and promotion.
  • Implement and execute campaigns to nurture leads and customers.
  • Ongoing analyses of marketing campaigns to ensure targets are met.
  • Coordinating copy for all marketing collateral, including brochures, letters, emails and website.
  • Build campaigns and stories for unique selling points.
  • Oversee creative message development for the business.
  • Plan new research-based brand strategies for current and subsequent years that will increase leisure travel market share.
  • Coordinate special events / familiarization.
  • Implement cooperative advertising programs.
  • Contribute to the flow of new web content, social networks and blog sites.
  • Attend meeting, seminars, conventions, and workshops to further knowledge stay informed of the changes in the tourism industry, and exchange information.
  • Collect necessary and pertinent travel research and reports findings.
  • Analyse and provide monthly marketing metrics and lead status reports.
  • Prepare and deliver presentations.

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