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Careers

The people here at Sita don’t just create travel products — they create moments that last a lifetime. It’s the diversity of these people and their passion for the destination that inspires everything we do. Join Sita, India’s most awarded travel company and explore the real world of travel.

Where do you see yourself at Sita?

Do the most
meaningful work of
your career

We’re Hiring

Specific responsibility / day to day activities
  • Manage schedules and calendars; arrange, coordinate, and schedule meetings; prepare meeting documents and assist in day-to-day operational work.
  • Compile data and prepare report and presentations.
  • Capture minutes of the meetings and take notes as and when required.
  • Provide administrative support by drafting of routine correspondences such as faxes, mails and letters.
  • Proof-read and edit documents to ensure proper spelling and grammar as well as compliance with company policy; recommend revisions as needed.
  • Meet & Greet visitors, as required.
  • Undertake additional responsibilities, as required.
Job Specifications
  • The candidate must be a graduate.
  • Preferably, around 5-10 years of experience in a related field.
  • Excellent English communication and writing skills.- Well versed with short hand and MS Office (Word, Excel, PowerPoint and Outlook).
  • Extrovert, open and pleasant personality with outstanding interpersonal skills.
  • A Diploma course in office assistance would be an added advantage.
  • Ability to multi-task in a fast-paced environment and driven commitment to meet deadlines.
  • A keen eye for detail, ability to maintain utmost level of confidentiality and a focused approach.
  • Prior experience in travel industry will be an added advantage.
Brief outline of the Roles & Responsibilities

Content Management

  • Content management on Sitaonline module (DOTATO) in terms of creating & managing the database.
  • Location creation & destination information.
  • Hotel creation – Hotel content & pictures.
  • T&A creation – T&A content, pictures and prices.
  • Package creation – Package description, day wise tittle and description, daily services (hotels, T&A and transfers).
  • Creation of T&A for packages only based on the requirements of specific packages.
  • Customer profiles with correct and agreed markups for suppliers & clients etc.

Rate Management & Inventory Management(SITAONLINE)

  • Uploading and regularly updating Hotel rates.
  • Uploading and regularly updating T&A rates.
  • Uploading and regularly updating transfer rates.
  • Conducting regular audit to ensure rates are reflecting correctly at the front end.
  • Maintaining master database of all rates.
  • Inventory Management – Sold out update, top up for room allocation.

System Audit

  • Run regular audit to ensure all products are reflecting without any error.
  • Prices are reflecting correctly.
  • Assist in testing of newly development functionalities.
Job Specifications
  • The candidate must have worked in inbound tourism industry with minimum of 3-6 years of experience.
  • Must have \ in-depth knowledge particularly about India as a travel and tourism destination.
  • Proficiency in handling systems and online portals along with MS Office.
  • Demonstrate good written & oral communication skills.
  • Ability to articulate ideas effectively.
  • Ability to learn quickly and work independently.
  • Proven ability to meet deadlines.
  • Past experience with a similar profile would be added advantage.
Job Description

Inviting applications from vibrant and enthusiastic candidates for ‘Inbound Operations’ role based at Gurugram. The candidate must be a post-graduate/ graduate with 2 – 8 years of relevant experience in the travel industry. He/she must have work experience in a similar role. A brief of the duties & responsibilities is as follows:

  • Monitor day-to-day Quotes to ensure customer satisfaction and to meet targeted timelines.
  • Actively engage in briefing and debriefing from the Country specialists for each tour.
  • Manage entire life cycle of events including accounting, documentation etc while the Clients are on tour.
  • Ensure proper cost control within stipulated time line.
  • Maintain a close PR with all service providers.
  • Coordinate & follow up with: Respective foreign market manager, product and R&D team for preparing the product & brochures, suppliers and branches and/or service providers as required.
  • Well versed with designing of itineraries and costing.
  • Whenever necessary, negotiate for better rates with hotels for specific movements.
  • Give bookings to hotels/airlines/train/Safaris.
Job Description

Inviting applications for the profile of ‘Customer Service Executive’ in our Logistics vertical for New Delhi, Mumbai and Kolkata locations. The candidate must be a graduate with minimum 0 to 4 years’ experience in Guest Assistance / Airport Coordination or Customer service in the service / hospitality industry. Should have strong customer service orientation and proficiency in English language. A brief of the duties & responsibilities is as follows:

  • Interaction with Guests and briefing as per the briefing sheet, if required.
  • Facilitate all activities involved in the arrival and departure transfer of guests.
  • Responsible for strictly following the prescribed procedures (Class by Sita) & making the guest comfortable & their experience memorable.
  • Responsible for welcoming, escorting & assisting guests in arrival & departure transfer.
  • Assist the guest at the time of check in & check out at the hotel.
  • Brief the guest about complete tour itinerary (If required).
  • Reconfirm the flight, hotel, vehicle & all other details before transfer.
  • Entering data in the system and maintaining records, as required.
  • Assist the client in all possible ways in consultation with the file handler and branch in-charge.
  • Provide clients’ feedback to the operation teams.
Brief outline of the Roles & Responsibilities
  • Responsible for ensuring that the products and services meet the established standards of quality including reliability, usability and performance.
  • Assist in strengthening quality assurance policies and procedures.
  • Interpret, evaluate and implement quality assurance standards.
  • Devise sampling procedures and directions for recording and reporting quality data.
  • Plan, conduct, review and monitor testing and inspection of the current products and services.
  • Investigate customer complaints and non-conformance issues.
  • Collect and compile statistical quality data and analyse it to identify areas for improvement in the quality system.
  • Develop, recommend and monitor corrective and preventive actions.
  • Prepare reports to communicate outcomes of quality activities.
  • Assist in identifying training needs to meet quality standards.
  • Coordinate and support on-site audits conducted by external providers, if any.
  • Evaluate audit findings, implement appropriate corrective actions and document internal audits and other quality assurance activities.
  • Monitor risk management activities.
  • Assure on-going compliance with quality and industry regulatory requirements.
Eligibility Criteria
  • The candidate must be a graduate.
  • Certifications, including Quality Auditor, Quality Engineer, Quality Improvement Associate and Six Sigma are an added advantage.
  • Must have the ability to benchmark quality standards with the industry standards – knowledge of the industry is preferred.
  • Must have 8 –12 years of experience; travel industry experience would be an added advantage.
  • Good computer skills including Microsoft Office.
  • Knowledge of tools, concepts and methodologies of QA are an added advantage.
  • The candidate must possess good written and verbal communications skills, problem solving acumen, customer centric approach and attention to detail.
Job Description

Inviting applications for the profile of ‘Team Leader’ in our Admin team based out of Gurugram. The candidate must be a graduate with minimum 3 to 6 years of relevant experience. The incumbent must be proficient in handling MS office (Word, Excel and Power Point) along with good communication skills. Additionally, must have good negotiating skills with a knowledge of the vendors for the various administrative services. A brief of the duties & responsibilities is as follows:

  • Ensure proper coordination at all service levels.
  • Responsible for Vendor Management – Identification of dependable, SLA driven, cost effective vendors for various services, maintaining of roster for alternate vendors, and vendor accounts.
  • Administering end to end responsibility of Office and Facilities Management.
  • Monitoring and maintaining office services, monitoring cost and control of assets.
  • Managing the vendors and observing their service and quality standard as per the organisational needs and parameters.
  • Managing MIS, verification and scrutiny of bills related to Admin Dept.
  • Managing the vendors and observing their service and quality standard as per the organisational needs and parameters.
Job Description

Inviting applications from Chartered Accountants for the profile of ‘Business Analyst’ in our Finance team based out of Gurugram. The candidate must be a CA minimum 5 to 6 years of post-qualification experience. The incumbent must be proficient in handling MS office (Word, Excel and Power Point) along with excellent knowledge of SAP. He/she must have excellent command on English language. A brief of the duties & responsibilities is as follows:

  • Closely work with GM-Business Finance in data mining and analysis.
  • G.L. Scrutiny, Profit & Loss Analysis and Balance Sheet movement analysis.
  • Budgeting
  • To prepare projections in consultation with GM-Business Finance.
  • Analysis the existing process flow, determining the root cause of issues, and suggesting ways for filling the gaps and process improvement.
Job Description

Inviting applications from enthusiastic candidates with prior experience in content management. The role is based out of Gurugram. The candidate must be a post-graduate/ graduate with 08 – 12 years of relevant experience in content management. He/she must have excellent communication, editorial mindset and project management skills. A brief of the duties & responsibilities is as follows:

  • Creating content for Marketing & Sales ( Brochures, books, collaterals etc.)
  • Editing Brochures & collaterals as required.
  • Improving Content of our itineraries and city / sightseeing descriptions.
  • Improving communication content with our clients.
  • Training & Inspiring the Operations team to communicate qualitatively through our “Bridge the Knowledge Gap” initiative.
Job Description

Inviting applications from enthusiastic candidates with prior experience in a managerial capacity having handled Marketing activities. The role is based out of Gurugram. The candidate must be a post-graduate/ graduate in Travel and Tourism with 8 – 12 years of relevant experience in marketing domain. He/ She must have knowledge of tourism potential of India, Nepal, Sri Lanka and Bhutan along with excellent communication, negotiation and team handling skills. A brief of the duties & responsibilities is as follows:

  • Develop and implement a marketing plan for Sita working closely with Market heads / Sales to drive customer acquisition.
  • Work with the Market heads / Sales to understand customer segments; develop strategies,
    programs, and policies to drive business growth.
  • Assisting in the production of ongoing competitor analysis and reporting, with particular reference to benchmark analysis, trends — pricing, presentation and promotion.
  • Implement and execute campaigns to nurture leads and customers.
  • Ongoing analyses of marketing campaigns to ensure targets are met.
  • Coordinating copy for all marketing collateral, including brochures, letters, emails and website.
  • Build campaigns and stories for unique selling points.
  • Oversee creative message development for the business.
  • Plan new research-based brand strategies for current and subsequent years that will increase leisure travel market share.
  • Coordinate special events / familiarization.
  • Implement cooperative advertising programs.
  • Contribute to the flow of new web content, social networks and blog sites.
  • Attend meeting, seminars, conventions, and workshops to further knowledge stay informed of the changes in the tourism industry, and exchange information.
  • Collect necessary and pertinent travel research and reports findings.
  • Analyse and provide monthly marketing metrics and lead status reports.
  • Prepare and deliver presentations.

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