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Careers

The people here at Sita don’t just create travel products — they create moments that last a lifetime. It’s the diversity of these people and their passion for the destination that inspires everything we do. Join Sita, India’s most awarded travel company and explore the real world of travel.

Where do you see yourself at Sita?

Do the most
meaningful work of
your career

We’re Hiring

Brief outline of the Roles & Responsibilities
  • To ensure that defined quality standards are adhered to with respect to empanelment of all suppliers / partners including guides and transport.
  • To ensure all queries raised by FHE’s pertaining to services in the given geographical area are responded to, within the given time limits by the concerned SPOC.
  • To contract /negotiate rates with highway motels, hotels, restaurants, guides and other service providers and monitor the contractual commitments on a regular basis.
  • Guest Relations – ensure meeting the tour leaders and handling exigencies of all kinds that may take place locally. Also investigating and addressing client complaints if any.
  • Ensuring compliance and adherence to all financial processes like – Cash Management with the Branch accountant, voucher approvals, verification of vendor bills & timely dispatch, timely payments to all stakeholders.
  • Overall Branch Administration – general upkeep of the office, payment of monthly bills pertaining to rent, maintenance, electricity and any other items.
  • Driving Class by Sita, address issues if any with Branch Module, monitoring allocation of CSE duties.
  • Maintain PR with tourism department and other local bodies. Liaise with hotels, transporters, guides and other service providers in the region on a regular basis and maintain a good PR with them as well.
  • To keep all team members PAN India informed of latest developments in terms of product / supply chain update.
  • Ensure enhanced synergy and co-ordination between Chandigarh and other North India offices.
  • Ensure financial control of the branch and submission of monthly reports to finance and HOD, as required.
Eligibility Criteria
  • Graduate/PG in Travel & Tourism
  • 8-12 years of industry experience
  • Proficient in costing, rate contracting and state tax structure is a must.
  • Ability to communicate articulately, clearly & concisely, verbal as well as written.
  • Ability to operate independently and collaboratively and have a strong, dynamic working style and a team player.
  • Ability to think strategically, see the “big picture”, recognizing impact of decisions on the business and pay attention to details.
  • Strong analytical, planning and organization skills.
  • Methodological and rigorous in documentation – highly organized, driven and results oriented.
  • Excellent interpersonal skills & system knowledge.
  • Must have good negotiation, coordination and PR skills.
Brief outline of the Roles & Responsibilities
  • Responsible for ensuring that the products and services meet the established standards of quality including reliability, usability and performance.
  • Assist in strengthening quality assurance policies and procedures.
  • Interpret, evaluate and implement quality assurance standards.
  • Devise sampling procedures and directions for recording and reporting quality data.
  • Plan, conduct, review and monitor testing and inspection of the current products and services.
  • Investigate customer complaints and non-conformance issues.
  • Collect and compile statistical quality data and analyse it to identify areas for improvement in the quality system.
  • Develop, recommend and monitor corrective and preventive actions.
  • Prepare reports to communicate outcomes of quality activities.
  • Assist in identifying training needs to meet quality standards.
  • Coordinate and support on-site audits conducted by external providers, if any.
  • Evaluate audit findings, implement appropriate corrective actions and document internal audits and other quality assurance activities.
  • Monitor risk management activities.
  • Assure on-going compliance with quality and industry regulatory requirements.
Eligibility Criteria
  • The candidate must be a graduate.
  • Certifications, including Quality Auditor, Quality Engineer, Quality Improvement Associate and Six Sigma are an added advantage.
  • Must have the ability to benchmark quality standards with the industry standards – knowledge of the industry is preferred.
  • Must have 8 –12 years of experience; travel industry experience would be an added advantage.
  • Good computer skills including Microsoft Office.
  • Knowledge of tools, concepts and methodologies of QA are an added advantage.
  • The candidate must possess good written and verbal communications skills, problem solving acumen, customer centric approach and attention to detail.
Job Description

Inviting applications for the profile of ‘Team Leader’ in our Admin team based out of Gurugram. The candidate must be a graduate with minimum 3 to 6 years of relevant experience. The incumbent must be proficient in handling MS office (Word, Excel and Power Point) along with good communication skills. Additionally, must have good negotiating skills with a knowledge of the vendors for the various administrative services. A brief of the duties & responsibilities is as follows:

  • Ensure proper coordination at all service levels.
  • Responsible for Vendor Management – Identification of dependable, SLA driven, cost effective vendors for various services, maintaining of roster for alternate vendors, and vendor accounts.
  • Administering end to end responsibility of Office and Facilities Management.
  • Monitoring and maintaining office services, monitoring cost and control of assets.
  • Managing the vendors and observing their service and quality standard as per the organisational needs and parameters.
  • Managing MIS, verification and scrutiny of bills related to Admin Dept.
  • Managing the vendors and observing their service and quality standard as per the organisational needs and parameters.
Job Description

Inviting applications for the profile of ‘Customer Service Executive’ in our Logistics vertical for New Delhi, Mumbai and Jaipur locations. The candidate must be a graduate with minimum 0 to 4 years’ experience in Guest Assistance / Airport Coordination or Customer service in the service / hospitality industry. Should have strong customer service orientation and proficiency in English language. A brief of the duties & responsibilities is as follows:

  • Interaction with Guests and briefing as per the briefing sheet, if required.
  • Facilitate all activities involved in the arrival and departure transfer of guests.
  • Responsible for strictly following the prescribed procedures (Class by Sita) & making the guest comfortable & their experience memorable.
  • Responsible for welcoming, escorting & assisting guests in arrival & departure transfer.
  • Assist the guest at the time of check in & check out at the hotel.
  • Brief the guest about complete tour itinerary (If required).
  • Reconfirm the flight, hotel, vehicle & all other details before transfer.
  • Entering data in the system and maintaining records, as required.
  • Assist the client in all possible ways in consultation with the file handler and branch in-charge.
  • Provide clients’ feedback to the operation teams.
Job Description

Inviting applications from young and vibrant candidates for the profile of ‘HR Analyst’ based out of Gurugram. The candidate must be a graduate with 2 to 5 years of experience in HR operations/data analysis/data manipulation/problem solving along with excellent knowledge of Microsoft Office, especially Excel, PowerPoint, and Word. He/she must have excellent command on English language. A brief of the duties & responsibilities is as follows:

  • Be the HR system lead, working with the external service provider(s) to ensure the system is usable for all employees, and updates/improvements are developed and implemented when required.
  • Ensure high quality, accurate, insightful data is prepared and maintained, working with the HR Team to ensure effectiveness.
  • Deal with requests for information, and create adhoc reports for the team, employees, and management as required.
  • Design accurately & prepare all required HR data reports, displayed in appropriate formats, in agreed timeframes/metrics/dashboards.
  • Liaise with internal business units to obtain required data.
  • Work with different HR functions to provide administrative improvements and bespoke tools that drive efficiencies and improve reporting.
  • Responsible for HR related Quarterly and Annual Audits.
Job Description

Inviting applications from Chartered Accountants for the profile of ‘Business Analyst’ in our Finance team based out of Gurugram. The candidate must be a CA minimum 5 to 6 years of post-qualification experience. The incumbent must be proficient in handling MS office (Word, Excel and Power Point) along with excellent knowledge of SAP. He/she must have excellent command on English language. A brief of the duties & responsibilities is as follows:

  • Closely work with GM-Business Finance in data mining and analysis.
  • G.L. Scrutiny, Profit & Loss Analysis and Balance Sheet movement analysis.
  • Budgeting
  • To prepare projections in consultation with GM-Business Finance.
  • Analysis the existing process flow, determining the root cause of issues, and suggesting ways for filling the gaps and process improvement.
Job Description

Inviting applications from enthusiastic candidates with prior experience in content management. The role is based out of Gurugram. The candidate must be a post-graduate/ graduate with 08 – 12 years of relevant experience in content management. He/she must have excellent communication, editorial mindset and project management skills. A brief of the duties & responsibilities is as follows:

  • Creating content for Marketing & Sales ( Brochures, books, collaterals etc.)
  • Editing Brochures & collaterals as required.
  • Improving Content of our itineraries and city / sightseeing descriptions.
  • Improving communication content with our clients.
  • Training & Inspiring the Operations team to communicate qualitatively through our “Bridge the Knowledge Gap” initiative.
Job Description

Inviting applications from enthusiastic candidates with prior experience in a managerial capacity having handled Marketing activities. The role is based out of Gurugram. The candidate must be a post-graduate/ graduate in Travel and Tourism with 8 – 12 years of relevant experience in marketing domain. He/ She must have knowledge of tourism potential of India, Nepal, Sri Lanka and Bhutan along with excellent communication, negotiation and team handling skills. A brief of the duties & responsibilities is as follows:

  • Develop and implement a marketing plan for Sita working closely with Market heads / Sales to drive customer acquisition.
  • Work with the Market heads / Sales to understand customer segments; develop strategies,
    programs, and policies to drive business growth.
  • Assisting in the production of ongoing competitor analysis and reporting, with particular reference to benchmark analysis, trends — pricing, presentation and promotion.
  • Implement and execute campaigns to nurture leads and customers.
  • Ongoing analyses of marketing campaigns to ensure targets are met.
  • Coordinating copy for all marketing collateral, including brochures, letters, emails and website.
  • Build campaigns and stories for unique selling points.
  • Oversee creative message development for the business.
  • Plan new research-based brand strategies for current and subsequent years that will increase leisure travel market share.
  • Coordinate special events / familiarization.
  • Implement cooperative advertising programs.
  • Contribute to the flow of new web content, social networks and blog sites.
  • Attend meeting, seminars, conventions, and workshops to further knowledge stay informed of the changes in the tourism industry, and exchange information.
  • Collect necessary and pertinent travel research and reports findings.
  • Analyse and provide monthly marketing metrics and lead status reports.
  • Prepare and deliver presentations.
Job Description

Inviting applications from vibrant and enthusiastic candidates for ‘Inbound Operations’ role based at Gurugram. The candidate must be a post-graduate/ graduate with 2 – 8 years of relevant experience in the travel industry. He/she must have work experience in a similar role. A brief of the duties & responsibilities is as follows:

  • Monitor day-to-day Quotes to ensure customer satisfaction and to meet targeted timelines.
  • Actively engage in briefing and debriefing from the Country specialists for each tour.
  • Manage entire life cycle of events including accounting, documentation etc while the Clients are on tour.
  • Ensure proper cost control within stipulated time line.
  • Maintain a close PR with all service providers.
  • Coordinate & follow up with: Respective foreign market manager, product and R&D team for preparing the product & brochures, suppliers and branches and/or service providers as required.
  • Well versed with designing of itineraries and costing.
  • Whenever necessary, negotiate for better rates with hotels for specific movements.
  • Give bookings to hotels/airlines/train/Safaris.

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